Our Policies

Shipping

At this time, Hard Feelings ships within Canada only. 

Orders placed through our Online Store will be processed and shipped within 2-5 business days. During peak times, such as sales and holidays, turn-around time may take up to 7 business days. Due to the nature of our small team, we are unable to accommodate rush orders. 

Returns & Refunds

We do not accept returns or offer refunds on orders made through our Online Store.

If you received the wrong item or have a concern regarding damage to your order, please email us at info@hardfeelings.org. A picture of the damage is always appreciated. 

Please note that Hard Feelings is not responsible for loss of a parcel, delivery errors or damaged parcels. 

Workshops & Trainings 

Hard Feelings incurs significant administration costs in putting together various workshops and training. Therefore, the following fees apply for cancelled registrations. 


Time Frame (Days before workshop)

Cancellation Fees

28 days or more

25% of registration fee

14 to 27 days

50% of registration fee

Less than 14 days

100% of registration fee

Privacy Policy

Online Store:

We use Shopify as our POS. The data collected for our store is held by Shopify, which adheres to strict privacy policies. Please refer to the Shopify Privacy Policy for more information, or contact privacy@shopify.ca for any further questions or concerns. 

When you purchase from our Online Store, Hard Feelings collects information such as your email, name, and address. Please refer to our organizational Privacy Policy to learn more.